Some recent quotes from Chime patients:
‘very professional and caring with fantastic follow up service’
‘smooth running, polite and very efficient’
‘great ability to re-assure me and meet my needs’
‘you've changed my life’
‘you have set a gold standard for speed and efficiency’
Please also see our news articles where you will find published results of our real-time patient feedback collected via our Chime postcards provided in main clinic areas. At these locations you can select an appropriate postcard (WOW,Thanks,OK,Poor) and drop us a line on the reverse ( name optional) and post in the feedback box. Results for January-March 2015 are displayed in the adjacent pye chart and cover 119 postcards filled in and posted by patients over this period. In total 79 patients selected WOW as a thank-you postcard. 33 patients selected the 'Thanks' card, 5 'OK' and 2 'Poor'. All positive and negative feedback is reviewed and actioned by the Chime management team.
Patient Satisfaction Survey Autumn 2012
Our latest survey can be downloaded at the link below.
- 200 questionnaires were posted out, of which 137 responses were received (68.5% return rate)
- 12 localities were covered
- There were 6 areas of questioning: Accessibility, Surroundings, Information, Staff, Care & Treatment, and Overall
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Quarterly Real-time feedback results Jan-March 2015..see news articles for monthly results.
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