Frequently Asked Questions

Sometimes, your hearing aid can go wrong and we are always here to help. Here are some solutions that may help troubleshoot the issue at home:

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My hearing aid is whistling

  • Check mould is inserted correctly
  • Have your ears checked for wax
  • Have a member of Chime staff check whether your mould is well fitted or loose
  • Check the tubing is flexible and not hard or brittle
  • If your aid has a volume control, check that it is not too high.

My hearing aid has stopped working

If you hold the hearing aid in the palm of your hand and close it, the aid should ‘whistle’ when switched on. If it doesn’t (or you are unable to test this.)

  • Change the battery
  • Check your mould is not blocked with wax; even a small amount can stop the sound
  • Check your tubing is not kinked, blocked with condensation / water droplets or twisted
  • Check your aid is not on the T / Telecoil / Loop setting (only applicable if you have this added to your hearing aid by the audiologist)

Aftercare with Chime (see After Care & Repair Services)

Whether you have the state-of-the-art free NHS digital hearing aids or have purchased an ultra-high-tech premium hearing aid, Chime provides you with the aftercare you need.

For NHS patients, we offer an open, walk-in repair service available at the Audiology Department (RD&E Wonford), for servicing of hearing aids and simple repairs (e.g. ear mould re-tubing, ear mould modifications and replacement aids).

You can be seen at another one of our clinics but this would just need a booking to be made in advance. To do this, call our appointment line 01392 402223.

For those who have purchased our premium hearing aids, we can book you in with your chosen hearing aid dispenser available at the Chime Hearing Centre in Exeter City Centre for a complete Aftercare Service.

Please call or email us to arrange.

If you are still having problems we have an open walk-in repair service available at the Audiology Department (RD&E Wonford), for servicing of hearing aids and simple repairs (e.g. ear mould re-tubing, ear mould modifications and replacement aids).

You can be seen at another one of our clinics but this would just need a booking to be made in advance. To do this, call our appointment line 01392 402223.