What you had to say

Patient Feedback

Some quotes from Chime patients:

"very professional and caring with fantastic follow up service"
"smooth running, polite and very efficient"
"great ability to re-assure me and meet my needs"
"you've changed my life"
"you have set a gold standard for speed and efficiency"
"Fantastic service as always"
"Excellent service much more than expected"
"I just wanted to say how good the service was, a big thank you!"
"So kind and helpful… Thank you"
"Big thanks, exceeded expectations"

Please also see our news articles where you will find several published results of our real-time patient feedback collected via our Chime postcards provided in main clinic areas. At these locations you can select an appropriate postcard (WOW,Thanks,OK,Poor) and drop us a line on the reverse ( name optional) and post in the feedback box. All positive and negative feedback is reviewed and actioned by the Chime management team.

Alternatively go to our online form and let us know what you think by clicking below

tell us what you think

Professional Surveys

 
  • Patient surveys are regularly conducted as part of our professional accreditation, and are published on this page.
  • In addition in our clinics we ask for regular feedback and openly invite our patients to complete feedback cards when visiting our clinics. These results are posted on our website and also in the main Chime reception area.
  • We also hold focus groups where we continually learn from you the patient and involve you in service redesign and planned improvements.

Complaints Procedure

If you are unsatisfied with your experience and require a copy of the complaints procedure it can be accessed and downloaded below

complaints procedure