What Do I Do If My Hearing Aid Isn't Working?

If your hearing aid isn’t working, there are several steps you can take to identify and potentially resolve the issue. Most problems with hearing aids can be fixed at home, but if these steps don’t work, our team here at Chime are happy to help. Here's a detailed guide on what to do if your hearing aid isn't working:

1. Check the Basics

Start with the simplest checks:

• Power Supply: Ensure the hearing aid is turned on. For battery-powered aids, verify that the battery is properly inserted and is fully change. If in doubt, replace the battery with a new one. For rechargeable aids, ensure they are fully charged.
• Volume Settings: Confirm that the volume is adjusted appropriately. Sometimes the volume might be accidentally turned down or muted.

2. Inspect for Physical Issues

Examine the device for visible damage or blockages:

• Earmold or Dome: Check for wax, dirt, or debris obstructing the earmold, dome, or tubing.
• Microphone and Receiver: Look for blockages in the microphone or speaker openings. Use a cleaning tool or a soft brush to gently remove debris.
• Tubing (for Behind-the-Ear models): Ensure that the tubing is not bent, twisted, or cracked, as this can affect sound transmission.

3. Clean the Hearing Aid

Regular hearing aid cleaning can resolve many common issues:

• Use a soft, dry cloth to clean the exterior.
• Remove and clean the earmold or dome if detachable. Soak it in warm, soapy water, rinse thoroughly, and let it dry completely before reattaching.
• Use a wax removal tool to clear blockages in the wax guard or filter. If the wax guard is clogged or worn out, replace it.

4. Check for Connectivity Issues (for Digital/Smart Hearing Aids)

If you have a digital or Bluetooth-enabled hearing aid:

• Verify the connection between your hearing aid and smartphone or remote control.
• Ensure Bluetooth is turned on and the devices are paired correctly.
• Restart both your hearing aid and the connected device to re-establish the connection.

5. Test in Different Environments

Sometimes the issue is related to the surroundings:

• Background Noise: Test the hearing aid in a quieter environment to determine if external noise is interfering.
• Signal Problems: If the issue occurs during phone calls, ensure the phone's volume is adequate and that the hearing aid is set to the proper mode for phone use.

6. Reset the Hearing Aid

If your hearing aid is not functioning despite the above steps:

• Refer to the user manual for instructions on how to reset the device.
• Resetting can often resolve software glitches or incorrect settings.

7. Come and See Us at CHC

If none of the above steps resolve the issue, it’s time to get in touch with hearing care professional here at Chime Hearing:

• Schedule a Service Appointment: We have the tools and expertise to diagnose more complex issues.
• Warranty and Repairs: If the hearing aid is still under warranty, repairs may be covered. We can get in touch with the manufacturer for guidance.
• Replacement Consideration: If the device is old or frequently malfunctioning, you may need to consider upgrading to a newer model. Our team can provide assistance with this.

Common Hearing Aid Problems and Quick Fixes

Preventative Measures

To reduce the likelihood of future issues:

• Clean your hearing aids daily.
• Store them in a cool, dry place, away from moisture and heat.
• Use a hearing aid dehumidifier, especially in humid climates.
• Handle the device with care, avoiding drops or impacts.

Taking these steps should help resolve most issues and ensure your hearing aids function optimally. If problems persist, don’t hesitate to reach out to a professional for assistance.